Returns
Please ensure your items meet the below conditions of return.
Items must be:
- Sent back to us within 21 days from the purchase date;
- Returned in their original condition: unworn, unaltered, unused and unwashed
- Returned with all original tags attached.
Customers will be responsible for shipping and handling charges to return any unwanted items.
Please note our current returns processing time is 7-10 business days.
RETURN POLICIES
This policy applies to all purchases placed online at heygraece.com
Full Price Items
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can return
any full priced item within 21 days of the purchase date for a refund or store credit.
Sale Items
Items that are on sale and not labeled as 'Final Sale' can be returned for a full refund or store credit.
Final Sale Items
Items purchased as final sale cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty (see below).
Exchanges
We currently do not offer exchanges through our website and instead encourage you to return a full priced item for
refund and place a new order for your desired item.
Faulty Items
If you have received a faulty item, please email our customer care team at hello@heygraece.com with a video clearly showing the fault and a brief description. All items will be inspected and assessed by our team. If deemed faulty, we will offer a replacement (if stock is available), store credit note or refund. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Return Shipping
Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels on orders, so you will need to organise this with your local courier.
Hey Graece takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via tracked or traceable postal services as return parcels remain the responsibility of the customer until received by Hey Graece. Please note that original shipping charges and taxes/duties are non-refundable.