All shipments from Hey Graece come with tracking included. Upon shipment, you'll be sent the tracking number to the email address you provided at checkout. If you're having difficulty locating the tracking details, please ensure to check your Junk/Spam folder.

Our team strives to dispatch your order promptly. Please be aware that
once your order is placed, modifications to items or delivery addresses
may not be possible. For assistance, kindly email us at hello@heygraece.com.
If your order hasn't shipped when we receive your email, we may be able
to accommodate changes. To update your delivery address, please reach
out to the shipping carrier with your tracking number, as they may be
able to assist you.

Kindly contact hello@heygraece.com with your Order
Number and attach a photo of the received item. Once your request is
reviewed, you'll receive an email regarding the status and further
instructions. Before submitting your return request, please review our
return policy. We strive to respond within two business days. Remember
to check your Spam/Junk folder too.